Please wait...

Students can file a dispute for a booked class on the transaction page, within 7 days after a payment is sent. However, we highly recommend that effort should be made towards resolving all disputes with the teacher before filing a dispute.

Once a dispute is made, Clascity will hold payments for 7 days. The teacher will be required to respond, resolve, or issue a refund. A refund will be issued to the student if the teacher fails to respond. Students may contact Clascity if a resolution hasn’t been made. Clascity will review the dispute and decide whether a refund is required.

Student can file a dispute when:
  • Teacher fails to show up to a class without prior notice.
  • Student is absent from class but has a valid reason.
  • Student is not satisfied with the class.

Failure to comply may result in account termination.

Screenshot dispute

Still have questions?

If you can’t find an answer in the FAQ, Please contact us and submit a ticket.