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Using the transaction page, students can file a dispute for a booked class, within 7 days after a payment is sent. However, we highly recommend that effort should be made towards resolving all disputes with the teacher before filing a dispute.

Once a dispute is open, Clascity will hold the payment for 7 days. The teacher will be required to respond, resolve dispute, or issue a refund. A refund will be issued to the student if the teacher fails to respond beyond this period. Upon failure to reach a common ground, student may contact Clascity and we will make necessary decisions based on your previous conversations with the teacher. Clascity has the final say on whether or not a refund should be issued.

Student can file a dispute when:
  • Teacher fails to show up to a class without prior notice.
  • Student is absent from class but has a valid reason.
  • Student is not satisfied with the class.
Screenshot dispute

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If you can’t find an answer in the FAQ, Please contact us and submit a ticket.