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If you have a dispute about a booked class, you can file it on the transaction page within 7 days of making the payment. However, we recommend resolving any disputes directly with the teacher first.

Once a dispute is filed, Clascity will hold the payment for 7 days while the teacher responds, resolves the issue, or issues a refund. If the teacher fails to respond, a refund will be issued to the student. If you haven't received a resolution after 7 days, you can contact Clascity and we'll review the dispute to determine if a refund is necessary.

Student can file a dispute when:
  • Teacher fails to show up to a class without prior notice.
  • Student is absent from class but has a valid reason.
  • Student is not satisfied with the class.

Please note that failure to follow these guidelines may result in account termination.

Screenshot dispute
Still have questions?

If you can’t find an answer in the FAQ, Please contact us and submit a ticket.